Casino Mediator.

We solve your casino complaints.

Problem Solvers

If you have a complaint about a online casino please let us know, we will do our utmost to help you get noticed!

Safe and Secure gaming

If you want to play in a safe and online casino, we have gatherd the most trusty ones on our site, just go ahead and play there.

Aid Agencies

Several aid agencies offer help on gambling and gambing addiction, we will also be able to help, and match you to an appropriate authority.


ABOUT CASINO MEDIATOR


We believe that everyone has the right to play in a secure online casino, without being tricked or mis informed, what will lead to unfair treatment. We also believe that online casino's must have a chance to defend themselves to slanderous postings on forums, or other messages boards, without a chance to give information on what really happened. Casino complaints are treated in a anonymous matter, but in some cases Casino Mediator will ask permission for open communication in order te resolve a casino complaint. Our slogan is be fair to be treated fair.

Over the past years, we’ve resolved more than 10 thousand casino complaints, in combination with pro bono support and services. Casino Mediator has offices around the world in countries where online casino's are active. Our team exists of hardened professionals with a background in casino, aid assistence, and legal matters. In now way Casino Mediator exploits an igaming operation herself, nor is it related to any iGaming company, and so acts a an independent organisation. So contact us when you think your complaint is not taken seriously, let Casino Mediator be your voice. Check out our BLACK LIST for where not to go!

WE TAKE CASINO COMPLAINTS SERIOUSLY


Any complaint how small it may look has it's own importance, we are here to help you out.



ONE TEAM, ONE VOICE.



At Casino Mediator we like to work closely with our customers, in order to make the chance to resolve any casino complaint as fast as possible, in order for both parties to be satisfied.

Information is the key to succes, so always document exactly what went wrong, so out team can investigate and act in a proper way to your casino complaint.

By being true to our customers we represent, we elevate the audiences’ relationship to it. Like becomes love becomes a passion. Passion becomes advocacy. And we see the customers blossom from within, creating a whole solution the audience embraces. That’s when the customer can truly flex its muscles.

24/7, FIND US ANYWHERE.



At Casino Mediator we want to stay tuned with our customers, so find us anywhere, on any platform or mobile device. Our support team is there 24/7 to assist you, on any casino complaint or questions!

TOGETHER WE STAND STRONG


To develop a deeper and more meaningful connection with consumers and casino's, we believe communication is key to reaching a solution.


MEET OUR AWESOME TEAM





Mike Davies

Mike combines an expert online casino knowledge with a real eye for solving problems. As a former head of customer service at one off the biggest land based casino's makes him an autority in the field on solving casino complaints.


Tim Arney

Tim is an experienced addiciton consultant, who worked in the field on complaint handling in combination with addicitons for years, he is at your service to help you overcome your problems.


Michele Tailor

Giving support to the Casino Mediator teams world wide is a big tasks, however Michele is not only responsible for the those teams, but also she is a mediator between players and casino's.


Jaye Donahue

Jaye began working with Casino Mediator in 2012, het travels the world and writes about all sorts off iGaming realted items. Keeping an eye on rogue casino's and reviewing the Casino Mediator approved casino's.

Tip us!

If you found a trusted online casino, or on all things iGaming related.

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CALM SOLVE PROBLEMS


From the purely practical to the richly philosophical, staying calm is the solution to a host of challenges.



SAFE AND TRUSTED ONLINE CASINO'S




Polder Casino
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VERA & JOHN
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MY JACKPOT CASINO
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ROYAL PANDA
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SOLVING COMPLAINTS


There’s more to solving a complaint than meets the eye. It’s when experience meets reality.



WE ARE PROBLEM SOLVERS





Jaye Donahue

Published Aug 30.

We Define Success

Armed with insight, we embark on a journey to solve casino complaints. It encompasses both the strategic direction and needed execution that solves a severe problem and brings the solutions near.

In the communication phase, the ultimate solution is unleashed through different touchpoints. This is when we watch the complaining players fall in love all over again with your casino brand.

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Michele Tailor

Published Nov 15.

A Beautiful Story

We are satisfied when ten complaint is resolved and both parties are satisfied, together we strife to find a solutions to any complaint that crosses our path .

Every time a complaint is resolved, our goal is reached, we stand for an honest and neutral point of view. Preventing to pre judge, we first listen to both parties, explaning there thoughts on the different points of view.

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LETS MAKE THE WORLD A BETTER PLACE


info@casinomediator.com

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THANKS FOR VISITING US




Contact Information

info@casinomediator.com

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Support Us

We appreciate your support, as we are an organisation purely existing of volunteers you can help us by spreading the word. If you want to join our team send us an email with your thoughts and skills.

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